FAQs

 

 

 

-Will the product you send be the sama as the product in the photo?
Yes, except for handcrafted products. When these products, are ready, they may differ at a minimum level. 

 

-Is it possible to receive regular information about the latest news and discounts in Birelin via e-mail?

Yes.

 

-How can ı get back my forgotten password?
If you forget your password, you can retrieve it by following the instructions in the Sign in section. Enter your e-mail address and we will send you an e-mail telling you what to do. 

 

-How can i be sure that i have completed my shopping unproblematic?
When you complete your order, you will receive  a confirmation e-mail. If you do not receive an e-mail, contact customer service. 

 

-Can i track my order?
Yes, you can see the current status of your order. To do this, go to the "Cargo Tracking" section in your account. If you are not registered, click the link in the "Order Information" section of the confirmation e-mail.

 

-Can i delete any item in my order?
Yes. Unless you complete your order, you can delete unwanted products from your shopping cart. 

 

–What should i do if a defective product is sent?
Birelin.com also provides post-purchase services. Exceptionally, if the procduct you have received has a defect, contact customer sevices. 

 

-What shoul i do if a wrong item is sent?
If an item you did not order is sent to you, contact customer service. 

 

 Payment

 –What payment methods can i use?
We offer the following payment methods:
VISA, MasterCard, All Bank Cards and Money Order / EFT

 

-Why can my credit card be declined?

Your credit card be declined for the following reasons:

  • The card may have expired. Make sure your card is still valid. 
  • You may have exceeded your credit limit. Contact your bank to make sure you're not exceeding the permitted purchase limit. 
  • You may have entered some information incorrectly. Make sure you fill in all the required sections correctly. 

-Can i include my company's information in the invoice?
Yes. It will be sufficcient to click the "Company" option in personal information and fill in the required tax information.

 

-Is it safe to use mt credit card on the web page?
Yes. data is transferred encrypted with SSL. For payments with Visa and Mastercard, only SET transactions (secure electonic transactions) are accepted. After confirming that the card is included in the SET system, the system contacts the issuing bank to enable the recipient to authorize the payment. Once the bank confirms the accuracy, the payment will be deducted from the card. Otherwise, the order  will be cancelled. 

 

-Can i make my payments in installments?
Yes. For more information about your paymant method, please contact your bank.

 

–How can i get my invoice?
Your invoice is sent with the product(s) you habe purchased. 

 

 

Delivery

-Where can i receive my order?
Your order will be sent to an address you specify on www.birelin.com (sent to addresses such as home, workplace, but not to the post office.)

 

-How long will my order be delivered?
Your order will ve delivered within 2 to 4 business days. Delivey is not available on Sundays and public holidays.

 

Return

 -Do i have to make any payment to return my products?
Birelin.com returns are always free when using the return methods we offer. 

 

-How can i return section?
Please follow the steps in the return section. İf you are not registered on the Birelin.com website, you can access the return requat form by cliciking here. 

Products must be in their original condition. You must present the invoice for the products. All returns must be made within one month of the shipping confirmation email. 

 

-How do i get the refund?
Once the return is approved, you will be refunded using the same payment method you used for the purchase.

 

-When will i get my refund?
Once the return is approved (the items must be in perfect condition and the labels inside to confirm the transaction), you will receive a confirmation e-maiş stating that the refund will be sent to you within a few days.

Remember that payments made to ypur credit card will always depend on your bank/ financial institution. 

 

-What should i do if the refund amount is wrong?
Contact our customer service department and we will resolve the issue as quickly as possible. 

 

-What documents are required for the money refund process?
The following documents are required to use the right to return:

1.If you receive an e-archive invoice (except Self Employed), please enter the information in the returns section for each product you want to return (mark the product, confirm the number you want to return and write the total refund amount for each row.) and sign the document. 

2.If the order is made within the compaby or by self-employed persons, you must add a return invoice prepared for your company or on your behalf with your e-invoice.

Birelin.com reserves the right to refuse the returns or returns of poducts that are not in the condition they were received or sent or notified after the return period has passed.

 

 

Exchanges

-Can i change my products?
You can click on the "request return" section and place a new order on our website. 

 

 

Technology

–Which internet browsers should i use to view the individual's web page correctly?
The website of Birelin has been optimized for viewing in Google Chrome 44 and above, Safri 8 and above, Mozilla Firefox 45 and above, Miscrosoft İnternet Explorer 11 and above, and Microsoft Edge 12 and above. 

You can install the lastest version of each browser via the links below:

  • Google Chrome
  • Safari
  • Mozilla Firefox
  • Microsoft Edge

 

-What screen resolution do i need?
1.024 width x 768 height ve above.

 

-Is it safe to shop on website of Birelin?

Yes. You can shop comfortably as we do everything necessary to have the necessary resources to guarantee the security of your shopping snd information. 

 

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